How can we help ?
Frequently Asked Questions.
Purchase and activate Premium subscription
Manage your subscription
- How do I contact the Aura Identity protection support team?
- What is happening to WiFi Wizard?
- Information on FortifyMyNet being part of Aura
- How do I update my credit card payment information?
- How does automatic renewal of Premium subscriptions work?
- What are the difference’s between being FortifyMyNet Basic or Premium?
Request a refund
Connection issues
- Why does Google services say I’m in another country if I’m connected to the US Virtual Location?
- How do I disable another VPN on my mobile device?
- How do I troubleshoot FortifyMyNet connection issues on Mac?
- How do I troubleshoot FortifyMyNet connection issues on iOS?
- Why can’t I connect to this public WiFi network?
Apps and Websites
- I am unable to access a certain site or app while connected to FortifyMyNet. Is there anything I can do to fix this?
- Why can’t I access fortifymynet.com?
- I am having difficulties access a certain application on my mobile device while using FortifyMyNet. Is there anything I can do to fix this?
- Are there troubleshooting checklists for websites & apps connection issues?
- Why can’t I watch the news?
- Why can’t I access an app on my phone?
