This privacy policy (“Privacy Policy” or “Policy”) sets forth the privacy practices of FortifyMyNet, Inc., (collectively, ‘We,’ ‘Us,’ ‘Data Controller,’ ‘Company,’ or 'PIA’) and applies to users (“User(s)” or “You”) of the PIA’s services, including, inter alia, the PIA VPN service (“Service”) and PIA website at (“Website”).

The processing of personal data, such as the e-mail address or payment information of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to PIA. By means of this data protection declaration and Privacy Policy, we are informing the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.

As the data controller for personal data, we administer strict policies safeguarding your privacy and security. By agreeing herein, you also signify your acceptance of, and agree to be bound by this Policy interpreted in line with the Terms of Service, the Cookie Policy, the Digital Millennium Copyright Act (DMCA) policy which are hereby incorporated herein by reference (the DMCA policy, Terms of Service, and the Privacy Policy are sometimes referred to collectively as the “Policies") into this Privacy Policy.


Personal Data means any information that relates or may be associated to an identifiable person. The personal Data will collect vary depending on your use of PIA’s Website or Service, as follows: From Clients of our Service.


Non-personal Data is not associated with or linked to your Personal Information. Thus, Non-personal Data does not permit the identification of individual persons. Non personal data we collect include:


We collect your name and e-mail address to send you subscription information, payment confirmation, customer correspondence and PIA promotional offers only (to the extent you accept or subscribe to our marketing list). Additionally, we may collect state, and zip code to ensure compliance with our statutory tax obligations and for fraud detection.

We collect your name and e-mail address to send you subscription information, payment confirmation, customer correspondence and PIA promotional offers only (to the extent you accept or subscribe to our marketing list). Additionally, we may collect state, and zip code to ensure compliance with our statutory tax obligations and for fraud detection.

The above-mentioned Personal Data is not, at any point, associated with any kind of activity done by the user inside the FortifyMyNet VPN which is NOT recorded, logged, or stored at all.


You have the option to register on PIA website by inserting your username and password. The Personal Data entered is collected and stored exclusively for internal use by PIA, and for its own purposes. By registering on the website, the payment method, login ID, date and time of the registration are also stored. The storage of this data takes place against the background that this is the only way to prevent the misuse of our services, and, if necessary, to make it possible to investigate committed offenses. Insofar, the storage of this data is necessary to secure the controller. This data is not passed on to third parties except as stated herein. Through registering on PIA’s website, you may exercise your rights as indicated below, through the website.

The registration of your data is intended to enable the controller to offer the data subject contents or services that may only be offered to registered users.


PIA strives to protect the privacy rights of our clients. We do not share, sell, rent or trade your Personal Data with third parties other than as disclosed within this Privacy Policy. We may disclose your Personal Data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this Policy.

Additionally, although we will comply with all valid subpoena requests, our legal team scrutinizes each and every legal request that we receive for compliance with both the "spirit" and letter of the law. For invalid or overly broad subpoenas, we will often question or attempt to narrow the scope of any subject matter sought. Moreover, when it is possible and a valid option, we will provide the user an opportunity to object to any requested disclosures. PIA will not participate with any law enforcement request that is unconstitutional.

Furthermore, we may share your personal information with third part service provides that we may engage to improve the Service. In particular, in order to assist you if you have questions while using our Website or regarding your order and provide comprehensive customer support, we offer the possibility of online chat. For the use of such online chat, you will be requested to provide Personal Data such as name and email. When a user visits the FortifyMyNet online chat page we use Deskpro, Deskpro stores in its own database: visitor_id (a unique identifier randomly generated when someone visits the page, stored in their cookies), browser used to log in, country, and date visited. Name, account ID, and email address may be collected and stored if this information is provided for support tickets submitted to FortifyMyNet. We may also use Deskpro as a medium for communications, either through email, or through direct messages within the Deskpro platform. As such, any messages sent via live online chat, tickets, or emailed to will be stored on FortifyMyNet servers. We may use the data collected via Deskpro in order to improve the customer experience. Your data may be internally analyzed to understand trends in customer behavior, demographics, and selections. We will never sell information to any third-parties. Deskpro maintains its own separate privacy policy that is separate from FortifymyNet and can be located at

PIA itself does not process any orders or payments. We work exclusively with payment processors such as Stripe, Amazon payments, Bitpay and Paypal. You can find information about the payment services providers' privacy policies and practices at (Stripe), (Amazon), (Bitpay), and (Paypal). The payment processors privacy policy governs the collection and use of the information collected during the check-out process which we recommend you review prior to placing an order or providing any information.

If you have any questions about these Terms, please contact us:


We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion as detailed above. Please note that unless you instruct us otherwise, we retain the information we collect for as long as needed to provide the Service and to comply with our legal obligations, resolve disputes and enforce our agreements.


The State of California requires us to post specific language related to our Privacy Policy. By default, PIA does not share your Personal Data with any third parties aside from the disclosures already made in this Privacy Policy. However, if you wish to inquire into how PIA does not share our user's Personal Data with third parties for direct marketing purposes, you may contact:


Only key employees of PIA and PIA’s Group with a need to administer or process Personal Data are granted access to the servers and information where Personal Data is stored. Personal Data is maintained in an encrypted form.


We collect information globally and primarily store that information in the United States. If we transfer your Personal Data from the United States, we will request your consent.

COPPA DISCLOSURE - About Children’s Online Privacy

The Children’s Online Privacy Protection Act (COPPA) was passed to give parents increased control over what information is collected from their children online and how such information is used. The law applies to websites and services directed to, and which knowingly collect information from, children under the age of 13. Our online services are not directed to children under the age of 13, nor is information knowingly collected from them. For additional information on COPPA protections, please see the FTC website at:


Your principal rights under data protection law in relation to your Personal Data are:

We provide you with the ability to exercise the above rights along with certain choices and controls in connection with our treatment of your Personal Data. To exercise your rights through your account please contact our Data Protection Officer (“DPO”) at:

In the event, you make such a request, note that we may require certain information from you in order to verify your identity and locate your data and that the process of locating and deleting the data may take reasonable time and effort. Data privacy and related laws in your jurisdiction may provide you with different or additional rights related to the data we collect from you, which may also apply.


If we decide to make changes to our Privacy Policy, at our sole discretion, such changes and updates will be effective immediately upon the display of the revised Privacy Policy. Thus, we encourage you to check this Privacy Policy regularly for updates, so that you are fully informed on how your data is collected and used by the Company and your related rights. The last revision date will be reflected in the "Last Modified" heading. Your continued use of the Services following the display of such amendments constitutes your acknowledgment and consent to such amendments to the Privacy Policy and your agreement to be bound by the terms of such amended policy.

If we make material changes to this Privacy Policy, we will notify you through the account or the Website and make best efforts to notify you via email, or by means of a notice on our home page prior to the change becoming effective.

PIA does not share a data subject’s personal information with third parties for direct marketing purposes. Please contact for further information.

For all civil or law enforcement requests, please contact If you have a request that requires mailing or courier, please use the information below:

While PIA agrees to accept service of law enforcement requests based on the above method listed above, PIA does NOT waive any legal rights based on this accommodation.

Last revised Jul 07th, 2020